Shipping policy

Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with ZEYZEY. We carefully prepare and package every order so your jewelry arrives safely and beautifully.

This Shipping Policy explains our processing times, shipping methods, delivery estimates, international shipping, and what to do if there is a problem with your delivery.

Order Processing

Most ready-to-ship orders are processed within 1–3 business days.

Personalized, engraved, handmade, made-to-order, or custom jewelry may require additional production time before shipment.

Estimated production times may vary depending on the item and customization requested.

Business days are Monday through Friday and do not include weekends or major U.S. holidays.

During holidays, promotions, new product launches, or periods of unusually high order volume, processing may take longer.

Personalized & Custom Orders

Personalized and custom jewelry is made specifically for you.

Production begins after your order and personalization details are received.

Because these pieces require additional preparation, engraving, or manufacturing, they may take longer to ship than ready-made products.

Please carefully review all personalization information before placing your order, including:

  • Names
  • Initials
  • Dates
  • Engraving text
  • Fingerprints
  • Handwriting
  • Photos
  • Logos
  • Sizes
  • Custom instructions

If you need to make a change, contact us as soon as possible. Once production has started, we may not be able to change or cancel the order.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on factors such as:

  • Delivery destination
  • Shipping method
  • Order size
  • Package weight
  • Carrier rates

Any available free-shipping promotions or minimum-order thresholds will be displayed on our website or during checkout.

U.S. Shipping

We ship to customers throughout the United States.

Available shipping methods and estimated delivery times will be shown at checkout.

Delivery estimates begin after your order has been processed and shipped.

Shipping estimates are provided by the carrier and are not guaranteed.

Expedited Shipping

Expedited shipping may be available at checkout.

Please note that choosing expedited shipping generally speeds up the carrier transit time only and does not necessarily shorten the production time for personalized, engraved, handmade, or custom products.

If you need an order by a specific date, please contact us before ordering whenever possible.

Order Tracking

When your order ships, we will send a shipping confirmation with tracking information when tracking is available.

Tracking information may take several hours to update after the carrier receives the package.

Delivery Estimates

Delivery dates provided at checkout or through tracking are estimates.

ZEYZEY cannot guarantee an exact delivery date once a shipment has been transferred to the carrier.

Delivery delays may occur because of:

  • Weather
  • Carrier disruptions
  • Holidays
  • Incorrect or incomplete addresses
  • Customs processing
  • Transportation delays
  • High shipping volumes
  • Events outside our reasonable control

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing your purchase.

If you notice an address mistake after ordering, contact us immediately.

We will do our best to update the address before shipment, but we cannot guarantee changes once an order has entered processing or has been shipped.

Incorrect or Incomplete Addresses

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be resent.

Original shipping fees are generally non-refundable.

Lost Packages

If your tracking information shows unusual delays or your package appears to be lost, please contact us.

We may ask you to first confirm:

  • The shipping address
  • The tracking information
  • Whether household members received the package
  • Whether the carrier left the package in another safe location
  • Whether the package was delivered to a front desk, mailroom, or neighbor

We will assist you with the carrier when appropriate.

Replacement or refund eligibility will depend on the circumstances and applicable carrier investigation.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery area.
  2. Ask household members, neighbors, front desk staff, or building management.
  3. Allow up to 24–48 hours, as some carriers may occasionally mark packages delivered shortly before actual delivery.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact ZEYZEY if the package still cannot be located.

We will do our best to assist, but ZEYZEY is not automatically responsible for packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A brief description of the problem

Please keep the original packaging until your claim has been reviewed.

If the item was damaged in transit, we will work with you to determine the appropriate solution.

International Shipping

We may offer international shipping to selected countries.

Available destinations and shipping methods will be shown at checkout.

International delivery times may vary depending on destination, carrier, and customs processing.

Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Local processing fees
  • Other government charges

Unless these charges are collected during checkout, they are the responsibility of the customer.

ZEYZEY does not control or determine customs charges imposed by destination countries.

Customs delays are outside our control and may extend delivery times.

Refused International Shipments

If an international package is refused, abandoned, or returned because customs duties, taxes, or import fees were not paid, any associated shipping, return-shipping, customs, or carrier charges may be deducted from any refund where permitted by law.

Personalized and custom orders remain subject to our Return & Refund Policy.

Shipping Restrictions

Certain products or shipping methods may not be available in every region.

We reserve the right to restrict shipping to locations where reliable delivery, legal compliance, or carrier service is unavailable.

Multiple Shipments

In some cases, items from the same order may ship separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Delivery Deadlines

If you need your jewelry for a birthday, wedding, anniversary, holiday, or another important event, please order early.

Estimated delivery dates are not guaranteed unless we explicitly agree to a guaranteed delivery service in writing.

ZEYZEY is not responsible for missed events or deadlines caused by carrier delays or events outside our reasonable control.

Returns

Shipping-related returns are also subject to our Return & Refund Policy.

Unless your item arrived damaged, defective, or incorrect due to our error, original shipping charges and return shipping charges are generally non-refundable.

Contact Us

If you have questions about shipping or need help with an order, please contact our Customer Care team through the contact information provided on our website.

Please include your order number whenever possible so we can assist you more quickly.

ZEYZEY
California, United States