Returns & Refund Policy

We want you to love your ZEYZEY jewelry. If for any reason you are not completely satisfied with an eligible purchase, we're happy to help.

Returns

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, your item must be:

• Unworn and unused
• In its original condition
• Free from scratches, damage, alterations, or signs of wear
• Returned with its original packaging when possible
• Accompanied by your order number or proof of purchase

To start a return, please contact our Customer Care team before sending your item back.

Please do not send a return without contacting us first.

Personalized & Custom Jewelry

Because personalized and custom pieces are made specifically for you, the following items are final sale and cannot be returned or exchanged:

• Engraved jewelry
• Name necklaces
• Initial jewelry made specifically for your order
• Fingerprint jewelry
• Photo jewelry
• Handwriting jewelry
• Custom-sized or custom-designed pieces
• Items made with customer-provided artwork, text, logos, dates, coordinates, or other personalization

Please carefully review all names, dates, initials, spelling, sizing, and personalization information before submitting your order.

If we made an error with your personalization, please contact us and we will make it right.

Earrings

For hygiene reasons, worn or tried-on earrings may not be returned.

Unworn earrings that remain in their original condition may be eligible for return within the 30-day return period unless they were personalized or otherwise marked as final sale.

Sale & Final Sale Items

Items marked Final Sale cannot be returned, exchanged, or refunded.

Sale or promotional items may be subject to different return conditions if indicated on the product page or during the promotion.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If the problem was caused by us, we will work with you to provide an appropriate replacement, repair, or refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method when returning jewelry.

ZEYZEY is not responsible for return packages that are lost or damaged in transit.

Original shipping, expedited shipping, international shipping, duties, taxes, and other delivery charges are non-refundable, except where required by law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are not included in the refund.

Exchanges

If you would like a different size, color, or style, please contact us.

Eligible unworn items may be exchanged within 30 days of delivery, subject to availability.

Personalized, engraved, custom-made, and final-sale items cannot be exchanged unless we made an error with your order.

Order Changes & Cancellations

We begin processing orders quickly.

If you need to change or cancel an order, contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once production or fulfillment has begun.

Personalized or custom orders cannot be canceled once production has started.

Incorrect Personalization Provided by Customer

Please double-check all personalization information before placing your order.

We are not responsible for errors in names, dates, initials, spelling, sizing, addresses, artwork, or other information submitted by the customer.

If you notice a mistake after ordering, contact us immediately. If production has not yet started, we will do our best to update your order.

Gifts

Eligible gift purchases may be returned according to the same return conditions above.